After Nine support
Let’s get you
back on course.
Questions about your profile or something not working? Start here.
Get in touch
A direct line to us.
For app help, feedback, privacy requests, or a concern about a profile, email:
Include your app version, iOS version, and what happened. Please do not send sign-in codes or sensitive personal information. Crop private details out of screenshots.
Testing After Nine?
Your feedback helps.
If you installed through TestFlight, you can also use Send Beta Feedback in TestFlight.
Tell us what you expected, what happened instead, and the steps that led to it.
The offline demo opens without signing in and uses fictional golfers. The online beta starts with an email sign-in code and supports profiles and discovery. Features differ between these versions.
Common questions
My sign-in code hasn’t arrived.
Check the email address you entered and your spam or junk folder. Wait for Send another code to become available, then request a new code. Use the most recent code. If the app asks you to wait, give it a minute before retrying.
I can’t see other golfers in the online beta.
In Profile, turn on Visible in discovery. Discovery currently finds visible golfers using the same city or neighborhood text. Check your location entry, then pull to refresh Discover. There may not be another beta golfer in that area yet.
My profile won’t save or load.
Check your connection and try again. If the app says your profile changed on another device, close the editor, refresh your profile, and reopen the editor before making changes again. If your session has expired, sign in again.
Are messages and rounds real?
Messages, connections, and round responses in the offline demo are simulated and stay on your device. They are not sent to another person. The current online beta supports profiles and discovery; messaging and round invitations are not available yet.
How do photos and location work?
The offline demo lets you import selected photos or a video through the system picker. Those copies stay in the app on your device. The current online beta does not upload photos or video. Location is the city or neighborhood you type, not live GPS.
Delete your account or data
Online beta
Open Profile → Delete account and confirm. A successful deletion removes your online account and saved profile. You need an internet connection. Signing out or uninstalling the app does not delete your online account.
Offline demo
Open Profile → Delete local account (or Reset demo data), then confirm Delete all local demo data. This removes your demo profile, imported media, messages, matches, and rounds from the app on this device and returns you to onboarding.
If you cannot access your account, contact SUPPORT_EMAIL from the email used for your account. We may need to verify the request. Read the retention and deletion details.
Privacy and safety
After Nine is intended for adults 18 and older. Share a general location instead of your home address. If you have a concern about an online profile, email support with enough detail to identify it. Demo Block and Report actions are local simulations and do not send a report to a moderation team.
For questions about your information, see our privacy policy or contact SUPPORT_EMAIL.